Three women and four men in black hoodies represent accessories, in front of a wall of plastic waste. Seven smiling people, 4 men and 3 women, with accessories in front of a plastic waste wall.

WE ARE HAPPY TO HELP YOU

FAQ

Questions & Answers

Duration: 3 minutes

Chat Support

Chat with us!

Payment

For questions about your invoice, this way.

Duration: 3 minutes

Feedback

Do you have any suggestions, ideas, or just want to share something? Feel free to write to us using the contact form:

Warranty

You ordered your GOT BAG from our shop and would like to make a claim? Here you will find all the important information about warranty, claims & repair service.

Duration: 2 minutes

 An accessory with a pictogram for care, showing bubbles and a tilted sheet.

Care

Do you want to know how to clean your GOT BAG?
Then take a look at our care instructions.

Duration: 1 minute

 Accessory symbol for returns with two arrows pointing in opposite directions.

Returns and Cancellations

You can easily register your return through our returns portal. If your order hasn't been shipped yet, you can also cancel it directly here.

Duration: 2 minutes

 Icon for fast shipping: a package with motion lines.

Shipping and delivery

Your package hasn't arrived or is damaged? Find out what to do here.

Duration: 3 minutes

 Accessories: Shop icon as a minimalist outline drawing with awning, door, and window, front view.

Become a retailer

Do you want to become a GOT BAG dealer? Simply click here

Contact form

Feel free to contact us.