make a return

Please use the order number and email address you used when purchasing to register for a return. Your order number (starts with a # in your confirmation email). The refund will be made as soon as the order has been received by us.

Select the products from your order that you would like to return and enter a reason for the return.

Choose between two refund options:

  1. Refund as shop credit plus 5% bonus (The credit will be sent to you in the form of a voucher via email, amount is calculated minus return fee)
  2. Refund to the original payment method minus the return fee (The amount will be issued to the payment method used for the purchase)

Über folgenden Link kannst Du Dir Dein vorfrankiertes Retourenlabel ganz einfach erstellen:

Any more questions?