Lieferung, Versand und Zahlung

Shipping and delivery

We deliver exclusively to the specified countries with DHL GoGreen. Please understand that we can not currently deliver to countries that are not listed.

For shipping we charge a shipping fee, which includes all costs within the EU. Depending on the country and order value, we also offer free shipping.

If you do not like a product, you can easily return it. For this purpose, we will send you a return label immediately after notification within the EU, with which you can send back your products.

For the return we charge a return fee, which includes all costs for you.

If you exercise your right of withdrawal, we are obliged to refund the shipping costs within the EU.

*1) For deliveries of goods outside the European Union, additional import duties (VAT, customs duties) and fees (customs clearance, import handling) may be incurred.
These fees are usually invoiced to the recipient by the shipping service provider or an authority.

We are not responsible for additional import duties or fees.

*2) The return shipping fee is charged only when returning products. It covers the pro-rata cost of return shipping, processing and storage. We will charge you the fee with the credit and refund of your purchase amount after receiving your return.

Shipping times

Unless otherwise stated in the respective offer, the delivery of the goods in Germany and Austria is within 3 - 5 working days. Tor deliveries within Europe within 6 - 8 working days and for deliveries outside Europe within 10 - 14 working days after conclusion of the contract.

Note that there is no delivery on Sundays and public holidays. When paying in advance, the delivery times apply from receipt of money on our account.

If you have ordered items with different delivery times, we will ship the goods in one shipment, unless we have made other arrangements with you. In this case, the delivery time is determined by the item with the longest delivery time.

Payment methods

We offer the following payment methods:

• Payment by credit card
• Payment by PayPal
• Payment by instant bank transfer
• Payment by invoice (via Klarna)
• Payment by Klarna Checkout (Klarna Invoice, Klarna Installment Purchase, Instant Bank Transfer, Credit Card, Direct Debit)
• Payment via Google Pay
• Payment via Apple Pay
• Payment via Shop Pay
• Payment per eps

For all payments except Klarna invoice or installment purchase, your account will be debited immediately after the conclusion of the contract.

A payment is considered made only when we can freely dispose of the amount.

Payments through Klarna

In cooperation with Klarna we offer you the following payment options. The payment is made in each case to Klarna:

• Klarna invoice: Payable within 14 days from the invoice date. The invoice will be issued upon completion of your order and sent by email. You can find the invoice terms here.
• Klarna installment purchase: With the financing service of Klarna you can pay your purchase flexibly in monthly installments of at least 1/24 of the total amount (but at least 6.95 EUR). You can find more information about Klarna installment purchase including the general terms and conditions and the European standard information for consumer credit here.
• Instant bank transfer
• Credit card (Visa/ Mastercard)
• Direct debit

You can find more information and the terms of use for Klarna here. General information about Klarna can be found here.

Your personal information will be treated by Klarna in accordance with applicable data protection laws and as set forth in Klarna's Privacy Policy.

Discounts and Voucher Codes

a) Only discount codes valid at the time of purchase (checkout) can be accepted.

b) Discount and voucher codes are only accepted according to the discount code conditions.

c) After submitting your order, unfortunately, no coupon or discount codes can be considered.

d) Discount codes are not applicable to reduced items.

Returns

If you do not like the products after receiving them, you are welcome to return them. To do this, you register the return with us and then receive a return label from us in a timely manner.

For the return we charge you a small fee, which covers the return postage and the processing costs.

For all questions, you will find our contact details in the imprint.