MOON BAG RUFFLE
Warranty, Complaints and Repair Service
Our products are crafted to the highest quality standards and are therefore particularly durable – we are convinced of this. The statutory warranty of two years applies to every GOT BAG order. If an initial defect in material or workmanship should occur during this time, you can make use of our service free of charge. Simply register your warranty claim via the link below.
Please log in to the claims portal to do so. You will need your 6-digit # order number & the email address you used for the purchase. As soon as you have done this, our Customer Happiness Team will get in touch with you with suitable solutions.
You can register your claim via the following link:
For all products purchased in our online shop, the statutory warranty of two years from receipt of the goods applies. It is your legally guaranteed basic protection against us as the seller and applies regardless of any additional promises – it cannot be restricted or replaced by any other warranty conditions.
If a defect occurs within these two years that already existed at the time of purchase (even if hidden), the remedy is completely free of charge for you – this includes repair, replacement, as well as all associated shipping and material costs.
The statutory warranty applies to all customers who shop in our online shop.
If you did not purchase your product in our online shop, please contact your point of sale directly in the event of a defect.
- Legal protection: You are covered for two years against defects that already existed at the time of purchase.
- Repair and replacement: In the event of a defect, you are entitled to the repair of your product or a replacement delivery. Our goal is for your GOT BAG product to last as long as possible.Therefore, we offer you a spare parts service for backpacks and suitcases, a repair service and support with the maintenance of your products. For this, please contact our Customer Happiness Team.
To do this, please log in to the claims portal . Our Customer Happiness Team will review the case and get back to you as soon as possible with all further steps.
