FAQ

Simply register here and become part of the GOT CLUB.

Depending on your level, you collect points for purchases and recommendations, which you can redeem for rewards. You also benefit from a warranty extension to 3 years, exclusive promotions and other advantages such as product tests and special rewards.

No, your existing account is sufficient.

No, unfortunately that is not possible.

No, membership is free of charge.

Log in to your account and redeem your points for rewards here.

No, there is no limit.

After two years without interacting with GOT BAG, your rank will automatically be downgraded by one level.

Discounts apply to all non-discounted products.

Yes, after two years of inactivity, your points will be deleted.

You can only rate the company once you have received an invitation by email. The rating will then be automatically assigned to your profile.

Yes, all purchases made on or after 20 March 2025 have been credited to your account. If you have made any purchases prior to this date, please contact us. We will then check your points and membership level.

The exclusive GOT BAG calendar is a subscription-based calendar that you can add to your own. It keeps you informed about drops, launches, restocks, collaborations, sales and other events in advance – so you're always the first to know and can plan accordingly.

Product surveys are developed in collaboration with our Product Team and sent by email to all individuals who have qualified for them. This allows selected members to directly influence product development and provide personal feedback.

New products must be tested and evaluated before launch. If necessary, we will hold a draw among all qualified members to select product testers. If you are selected, we will send you the product and look forward to receiving your honest review.

The treasure chest is a hidden GOT BAG page that only qualified members have access to. There, you can choose one item from a special pool – and we will send it to you free of charge.

PS: The treasure chest is refilled once a quarter and will also contain items approved exclusively for the treasure chest.

Als Member im GOT CLUB genießt du automatisch ein extra Jahr Sicherheit. Wenn du bei deiner Bestellung (ab dem 01.01.2025) in deinem Account eingeloggt bist, verlängert sich der Garantiezeitraum für deine Produkte von zwei auf drei Jahre.

Die Garantieverlängerung gilt für alle Artikel, die du regulär bei uns kaufst.

• Wichtig: Kostenlose Produkte (z. B. Gratis-Beigaben, Geschenke oder Goodies mit einem Wert von 0,00 €) sind von der Verlängerung ausgeschlossen.

Keine Sorge, wir bleiben fair! Entscheidend ist dein Status zum Zeitpunkt der Bestellung. Wenn du beim Kauf Member warst, behältst du die vollen 3 Jahre Garantie auf diese Produkte – auch wenn du deine Mitgliedschaft später beendest.