I. General Terms and Conditions

§ 1 Basic Provisions

(1) The following terms and conditions apply to contracts that you conclude with us as the provider (GOT BAG GmbH) via the website https://got-bag.com/. Unless otherwise agreed, the inclusion of any terms and conditions you may use is contradicted.

(2) A consumer within the meaning of the following regulations is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity. An entrepreneur is any natural or legal person or a partnership with legal capacity that acts in the exercise of its independent professional or commercial activity when concluding a legal transaction.

§ 2 Conclusion of the Contract

(1) The subject of the contract is the sale of goods.

(2) By placing the respective product on our website, we are already making you a binding offer to conclude a contract under the conditions specified in the item description.

(3) The contract is concluded via the online shopping cart system as follows:

The goods intended for purchase are placed in the "shopping cart". You can access the "shopping cart" via the corresponding button in the navigation bar and make changes there at any time.

After accessing the "Checkout" page and entering your personal data as well as the payment and shipping conditions, all order data is finally displayed again on the order overview page.

If you use an instant payment system (e.g. PayPal / PayPal Express, Amazon Payments, Sofort) as your payment method, you will either be guided to the order overview page in our online shop or you will first be redirected to the website of the provider of the instant payment system.

If you are redirected to the respective instant payment system, you make the appropriate selection or enter your data there. Finally, you will be directed back to our online shop to the order overview page.

Before sending the order, you have the opportunity to check all details again, change them (also via the "back" function of the internet browser) or cancel the purchase.

By sending the order via the "order with obligation to pay" button, you declare the acceptance of the offer in a legally binding manner, whereby the contract is concluded.

(4) The processing of the order and transmission of all information required in connection with the conclusion of the contract is partly automated by e-mail. You must therefore ensure that the e-mail address you have provided to us is correct, that the receipt of e-mails is technically ensured and, in particular, is not prevented by SPAM filters.

§ 3 Special agreements on payment methods offered

(1) Payment by invoice via Klarna Germany

In cooperation with Klarna, we offer you purchase on account as a payment option. The payment period is 14 days from the invoice date. The invoice is issued when the goods are dispatched and sent either by e-mail or together with the goods. Payment is made to Klarna. Please note that Klarna invoice is only available for consumers. The complete terms and conditions for purchase on account can be found here.

Data protection notice

Klarna checks and evaluates your data and, if there is a justified interest and occasion, maintains a data exchange with other companies and credit reference agencies. Your personal data will be treated in accordance with the applicable

data protection regulations and in accordance with the information in the Klarna data protection regulations.

(2) Payment via Klarna Checkout

In cooperation with Klarna, we offer the following payment options. Payment is made to Klarna in each case:

• Klarna Invoice: Payable within 14 days of the invoice date. The invoice is issued when the goods are dispatched and sent by e-mail. You can find the invoice conditions here.
• Klarna Installment Purchase: With Klarna's financing service, you can pay for your purchase flexibly in monthly installments of at least 1/24 of the total amount (but at least EUR 6.95). Further information on Klarna installment purchase, including the General Terms and Conditions and the Standard European Consumer Credit Information, can be found here.
• Sofortüberweisung
• Credit card (Visa/Mastercard)
• Direct debit

The payment options are offered as part of Klarna Checkout. Further information and the terms of use for Klarna Checkout can be found here. General information about Klarna can be found here. Your personal data will be handled by Klarna in accordance

with the applicable data protection regulations and in accordance with the information in Klarna's data protection regulations.

§ 4 Right of retention, retention of title

(1) You can only exercise a right of retention insofar as it concerns claims from the same contractual relationship.

(2) The goods remain our property until full payment of the purchase price.

(3) If you are an entrepreneur, the following applies additionally:

a) We retain ownership of the goods until all claims from the current business relationship have been settled in full. Pledging or transfer by way of security is not permitted before ownership of the reserved goods has passed.

b) You may resell the goods in the ordinary course of business. In this case, you already assign to us all claims in the amount of the invoice amount that arise for you from the resale; we accept the assignment. You are further authorized to collect the claim. However, insofar as you do not properly fulfill your payment obligations, we reserve the right to collect the claim ourselves.

c) If the reserved goods are combined or mixed, we acquire co-ownership of the new item in the ratio of the invoice value of the reserved goods to the other processed items at the time of processing.

d) We undertake to release the securities to which we are entitled at your request to the extent that the realizable value of our securities exceeds the claim to be secured by more than 10%. The choice of the securities to be released is our responsibility.

§ 5 Warranty

(1) The statutory liability for defects exists.

(2) In the case of used goods, claims for defects are excluded if the defect only appears after one year from delivery of the goods. If the defect appears within one year of delivery of the goods, claims for defects can be asserted within the framework of the statutory limitation period of two years from delivery of the goods. The above restriction does not apply:

• for damages culpably caused by us arising from injury to life, body or health and in the case of other damages caused intentionally or by gross negligence;
• insofar as we have fraudulently concealed the defect or have given a guarantee for the quality of the item.

(3) As a consumer, you are requested to check the item immediately upon delivery for completeness, obvious defects and transport damage and to notify us and the carrier of any complaints as soon as possible. If you do not comply with this, this has no effect on your statutory warranty claims.

(4) Insofar as you are an entrepreneur, the following applies by way of derogation from the above warranty regulations:

a) Only our own information and the manufacturer's product description are deemed to be agreed as the quality of the item, but not other advertising, public promotions and statements by the manufacturer.

b) In the event of defects, we shall, at our discretion, provide a warranty through repair or replacement. If the rectification of the defect fails, you may, at your discretion, demand a reduction in price or withdraw from the contract. The rectification of the defect is deemed to have failed after a second unsuccessful attempt, unless something else arises in particular from the nature of the item or the defect or other circumstances. In the case of repair, we do not have to bear the increased costs incurred by moving the goods to a location other than the place of performance, provided that the move does not correspond to the intended use of the goods.

c) The warranty period is one year from delivery of the goods. The reduction of the period does not apply:

• for damages culpably caused by us arising from injury to life, body or health and in the case of other damages caused intentionally or by gross negligence;
• insofar as we have fraudulently concealed the defect or have given a guarantee for the quality of the item;
• in the case of items that have been used for a building in accordance with their usual method of use and have caused its defectiveness;
• in the case of statutory recourse claims that you have against us in connection with defect rights.

§ 6 Choice of law, place of performance, place of jurisdiction

(1) German law shall apply. For consumers, this choice of law only applies insofar as the protection granted by mandatory provisions of the law of the state of the consumer's habitual residence is not withdrawn (favorability principle).

(2) The place of performance for all services arising from the business relationships existing with us and the place of jurisdiction is our registered office, provided you are not a consumer but a merchant, a legal entity under public law or a special fund under public law. The same applies if you do not have a general place of jurisdiction in Germany or the EU or if your place of residence or habitual abode is not known at the time the action is brought. The authority to also call upon the court at another statutory place of jurisdiction remains unaffected by this.

(3) The provisions of the UN Convention on Contracts for the International Sale of Goods expressly do not apply.

II. Customer Information

1. Identity of the seller

GOT BAG GmbH
Breidenbacher Straße 8-10
55116 Mainz
Germany

Phone:

E-mail: hello@got-bag.com

Alternative dispute resolution:

The European Commission provides a platform for extrajudicial online dispute resolution (ODR platform), available at https://ec.europa.eu/odr.

We are not prepared to participate in dispute resolution proceedings before consumer arbitration boards.

2. Information on the conclusion of the contract

The technical steps for the conclusion of the contract, the conclusion of the contract itself and the correction options are carried out in accordance with the regulations "Conclusion of the Contract" of our General Terms and Conditions (Part I.).

3. Contract language, storage of the contract text

3.1. The contract language is German.

3.2. We do not store the full text of the contract. Before sending the order via the online shopping cart system, the contract data can be printed out or saved electronically using the browser's print function. After receipt of the order by us, the order data, the information required by law for distance contracts and the General Terms and Conditions will be sent to you again by e-mail.

4. Essential characteristics of the goods or service

The essential characteristics of the goods and/or service can be found in the respective offer.

5. Prices and payment arrangements

5.1. The prices listed in the respective offers as well as the shipping costs represent total prices. They include all price components including all applicable taxes.

5.2. The shipping costs incurred are not included in the purchase price. They can be accessed via a correspondingly labeled button on our website or in the respective offer, are shown separately during the ordering process and are to be borne by you in addition, unless free delivery is promised.

5.3. If delivery is made to countries outside the European Union, further costs for which we are not responsible may be incurred, such as customs duties, taxes or money transfer fees (transfer or exchange rate fees of the credit institutions), which are to be borne by you.

5.4. Costs incurred for money transfer (transfer or exchange rate fees of the credit institutions) are to be borne by you in cases where the delivery is made to an EU member state but the payment was initiated outside the European Union.

5.5. The payment methods available to you are shown under a correspondingly labeled button on our website or in the respective offer.

5.6. Unless otherwise stated for the individual payment methods, the payment claims from the concluded contract are due for payment immediately.

6. Delivery conditions

6.1. The delivery conditions, the delivery date and any existing delivery restrictions can be found under a correspondingly labeled button on our website or in the respective offer.

6.2. If you are a consumer, it is regulated by law that the risk of accidental loss and accidental deterioration of the item sold during shipment only passes to you when the goods are handed over to you, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not named by the entrepreneur or another person designated to carry out the shipment.

6.3. If you are an entrepreneur, the delivery and dispatch take place at your risk.

6.4. Shipping and return costs

Here you will find all information on shipping and return costs for deliveries.

7. Statutory liability for defects

Liability for defects is based on the "Warranty" provision in our General Terms and Conditions (Part I).

8. Loyalty Program Terms and Conditions

8.1. Program Registration

Participation in the Loyalty Program requires registration. Participation is voluntary and free of charge.

8.2. Data Processing

Within the scope of the Loyalty Program, personal data such as name, e-mail address and purchase history are processed. Details on data processing are regulated in the Privacy Policy.

8.3. Points and Benefits

Participants receive points for purchases and other activities. Points are not transferable or convertible into cash.

8.4. Changes and Termination

We reserve the right to change the conditions of the Loyalty Program at any time or to terminate the program. Participants will be informed of this in good time.

8.5. Exclusion from Participation

We reserve the right to exclude participants from the program in the event of misuse or violations of these conditions.

8.6. Extended warranty for GOT CLUB members

1. Warranty extension: GOT BAG GmbH grants members of the "GOT CLUB" loyalty program a durability guarantee exceeding the statutory warranty of a total of three (3) years from delivery of the goods.
2. Prerequisite for participation: The prerequisite for claiming is that the customer had an active and verified GOT CLUB customer account at the time the contract was concluded (order date from 01.01.2025) and the order was placed via this account. A subsequent withdrawal from the GOT CLUB does not affect guarantee claims already acquired for purchases made during membership.
3. Exclusion of services provided free of charge: The warranty extension applies exclusively to goods acquired for a fee. Expressly excluded from this guarantee are services and products that were provided to the customer free of charge (e.g. as a free gift, promotional gift, bonus goodie or within the scope of goodwill services).
4. Relationship to the statutory warranty: The statutory rights of the buyer in the event of defects (warranty) are not restricted by this voluntary guarantee and apply independently of it.

These General Terms and Conditions and customer information were created by the lawyers of the Händlerbund who specialize in IT law and are permanently checked for legal compliance. Händlerbund Management AG guarantees the legal certainty of the texts and is liable in the event of warnings.

Further information can be found at: https://www.haendlerbund.de/de/leistungen/rechtssicherheit/agb-service.

last update: 28.01.2026