I. General Terms and Conditions

§ 1 Basic Provisions

(1) The following terms and conditions apply to all contracts concluded with us as provider (GOT BAG GmbH) via the website https://got-bag.com/. Unless otherwise agreed, the inclusion of any of your own terms and conditions is hereby objected to.

(2) A consumer within the meaning of the following regulations is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity. An entrepreneur is any natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their independent professional or commercial activity.

§ 2 Conclusion of the Contract

(1) The subject of the contract is the sale of goods.

(2) By posting the respective product on our website, we are already making you a binding offer to conclude a contract under the conditions specified in the item description.

(3) The contract is concluded via the online shopping cart system as follows:

The goods intended for purchase are placed in the "shopping cart". You can access the "shopping cart" via the corresponding button in the navigation bar and make changes there at any time.

After accessing the "Checkout" page and entering your personal data as well as the payment and shipping conditions, all order data is finally displayed again on the order overview page.

If you use an instant payment system (e.g. PayPal / PayPal Express, Amazon-Payments, Sofort) as the payment method, you will either be guided to the order overview page in our online shop or you will first be redirected to the website of the provider of the instant payment system.

If you are redirected to the respective instant payment system, you make the corresponding selection or enter your data there. Finally, you will be redirected back to our online shop to the order overview page.

Before submitting the order, you have the opportunity to check all information again, change it (also via the "back" function of the internet browser) or cancel the purchase.

By submitting the order via the button "order with obligation to pay", you declare the acceptance of the offer in a legally binding manner, whereby the contract is concluded.

(4) The processing of the order and transmission of all information required in connection with the conclusion of the contract is partly automated by e-mail. You must therefore ensure that the e-mail address you have provided to us is correct, that the reception of e-mails is technically ensured and, in particular, that it is not prevented by SPAM filters.

§ 3 Special Agreements for Offered Payment Methods

(1) Payment by invoice via Klarna Germany

In cooperation with Klarna, we offer you purchase on account as a payment option. The payment period is 14 days from the invoice date. The invoice is issued when the goods are dispatched and sent either by e-mail or together with the goods. Payment is made to Klarna. Please note that Klarna Invoice is only available to consumers. The complete terms and conditions for purchase on account can be found here.

Privacy Policy Notice

Klarna checks and evaluates your data and maintains a data exchange with other companies and credit reference agencies if there is a justified interest and occasion. Your personal data will be treated in accordance with the applicable

data protection regulations and in accordance with the information in the Klarna privacy policy.

(2) Payment via Klarna Checkout

In cooperation with Klarna, we offer the following payment options. Payment is made to Klarna in each case:

• Klarna Invoice: Payable within 14 days from the invoice date. The invoice is issued when the goods are dispatched and sent by e-mail. The invoice conditions can be found here.
• Klarna Installment Purchase: With Klarna's financing service, you can pay for your purchase flexibly in monthly installments of at least 1/24 of the total amount (but at least 6.95 EUR). Further information on Klarna installment purchase including the general terms and conditions and the standard European consumer credit information can be found here.
• Sofortüberweisung
• Credit card (Visa/Mastercard)
• Direct debit

The payment options are offered as part of Klarna Checkout. Further information and the terms of use for Klarna Checkout can be found here. General information about Klarna can be found here. Your personal data will be treated by Klarna in accordance

with the applicable data protection regulations and in accordance with the information in Klarna's privacy policy.

§ 4 Right of Retention, Retention of Title

(1) You can only exercise a right of retention if it concerns claims from the same contractual relationship.

(2) The goods remain our property until the purchase price has been paid in full.

(3) If you are an entrepreneur, the following also applies:

a) We retain ownership of the goods until all claims from the ongoing business relationship have been settled in full. Pledging or transferring ownership as security is not permitted prior to the transfer of ownership of the reserved goods.

b) You may resell the goods in the ordinary course of business. In this case, you already now assign to us all claims in the amount of the invoice amount that accrue to you from the resale; we accept the assignment. You are further authorized to collect the claim. However, if you do not properly fulfill your payment obligations, we reserve the right to collect the claim ourselves.

c) If the reserved goods are combined or mixed, we acquire co-ownership of the new item in the ratio of the invoice value of the reserved goods to the other processed objects at the time of processing.

d) We undertake to release the securities to which we are entitled at your request to the extent that the realizable value of our securities exceeds the claim to be secured by more than 10%. We are responsible for selecting the securities to be released.

§ 5 Warranty

(1) The statutory warranty rights for defects apply.

(2) In the case of used goods, claims for defects are excluded if the defect only appears after one year from delivery of the goods. If the defect appears within one year of delivery of the goods, the claims for defects can be asserted within the framework of the statutory limitation period of two years from delivery of the goods. The above restriction does not apply:

• for damages caused by us through culpable injury to life, body or health and for other damages caused intentionally or through gross negligence;
• if we have fraudulently concealed the defect or have assumed a guarantee for the quality of the item.

(3) As a consumer, you are requested to check the goods immediately upon delivery for completeness, obvious defects and transport damage and to notify us and the carrier of any complaints as soon as possible. If you do not comply with this, this has no effect on your statutory warranty claims.

(4) If you are an entrepreneur, the following applies in deviation from the above warranty regulations:

a) Only our own information and the manufacturer's product description are deemed to have been agreed as the quality of the item, but not other advertising, public praise and statements by the manufacturer.

b) In the event of defects, we shall provide a warranty, at our choice, through repair or replacement. If the rectification of defects fails, you can, at your choice, demand a reduction in price or withdraw from the contract. The rectification of defects is deemed to have failed after a second unsuccessful attempt, unless something else arises in particular from the nature of the item or the defect or other circumstances. In the case of repair, we do not have to bear the increased costs incurred by moving the goods to a location other than the place of performance, provided that the move does not correspond to the intended use of the goods.

c) The warranty period is one year from delivery of the goods. The reduction of the period does not apply:

• for damages caused by us through culpable injury to life, body or health and for other damages caused intentionally or through gross negligence;
• if we have fraudulently concealed the defect or have assumed a guarantee for the quality of the item;
• in the case of items that have been used for a building in accordance with their customary use and have caused its defectiveness;
• in the case of statutory recourse claims that you have against us in connection with warranty rights.

§ 6 Choice of Law, Place of Performance, Jurisdiction

(1) German law shall apply. For consumers, this choice of law only applies to the extent that the protection granted by mandatory provisions of the law of the state of the consumer's habitual residence is not withdrawn (favorability principle).

(2) The place of performance for all services arising from the business relationships existing with us as well as the place of jurisdiction is our registered office, provided you are not a consumer but a merchant, a legal entity under public law or a special fund under public law. The same applies if you do not have a general place of jurisdiction in Germany or the EU or if your place of residence or habitual abode is not known at the time the action is brought. The authority to also call upon the court at another legal place of jurisdiction remains unaffected by this.

(3) The provisions of the UN Convention on Contracts for the International Sale of Goods expressly do not apply.

II. Customer Information

1. Identity of the Seller

GOT BAG GmbH
Breidenbacher Straße 8-10
55116 Mainz
Germany

Phone:

E-mail: hello@got-bag.com

Alternative Dispute Resolution:

The European Commission provides a platform for out-of-court online dispute resolution (ODR platform), available at https://ec.europa.eu/odr.

We are not prepared to participate in dispute resolution proceedings before consumer arbitration boards.

2. Information on the Conclusion of the Contract

The technical steps for the conclusion of the contract, the conclusion of the contract itself and the correction options are carried out in accordance with the regulations "Conclusion of the Contract" of our General Terms and Conditions (Part I.).

3. Contract Language, Storage of Contract Text

3.1. The contract language is German.

3.2. We do not store the complete text of the contract. Before submitting the order via the online shopping cart system, the contract data can be printed out or saved electronically using the browser's print function. After we have received the order, the order data, the information required by law for distance contracts and the General Terms and Conditions will be sent to you again by e-mail.

4. Essential Features of the Goods or Service

The essential features of the goods and/or service can be found in the respective offer.

5. Prices and Payment Modalities

5.1. The prices listed in the respective offers as well as the shipping costs represent total prices. They include all price components including all applicable taxes.

5.2. The applicable shipping costs are not included in the purchase price. They can be accessed via a correspondingly designated button on our website or in the respective offer, are shown separately in the course of the ordering process and are to be borne by you additionally, unless free shipping has been promised.

5.3. If delivery is made to countries outside the European Union, additional costs may be incurred for which we are not responsible, such as customs duties, taxes or money transfer fees (transfer or exchange rate fees of credit institutions), which are to be borne by you.

5.4. In cases where the delivery is made to an EU member state but the payment was initiated outside the European Union, you shall bear the costs of the money transfer (transfer or exchange rate fees of the credit institutions).

5.5. The payment methods available to you are shown under a correspondingly designated button on our website or in the respective offer.

5.6. Unless otherwise stated for the individual payment methods, the payment claims from the concluded contract are due for payment immediately.

6. Delivery Conditions

6.1. The delivery conditions, the delivery date and any existing delivery restrictions can be found under a correspondingly designated button on our website or in the respective offer.

6.2. If you are a consumer, it is regulated by law that the risk of accidental loss and accidental deterioration of the sold item during shipment only passes to you when the goods are handed over, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not named by the entrepreneur or another person designated to carry out the shipment.

6.3. If you are an entrepreneur, delivery and shipment are at your own risk.

6.4. Shipping and Return Costs

Here you will find all information about the shipping and return costs for deliveries.

7. Statutory Warranty Rights

The liability for defects is based on the "Warranty" regulation in our General Terms and Conditions (Part I).

8. Loyalty Program Terms and Conditions

8.1. Program Registration

Participation in the loyalty program requires registration. Participation is voluntary and free of charge.

8.2. Data Processing

Within the scope of the loyalty program, personal data such as name, e-mail address and purchase history are processed. Details on data processing are regulated in the Privacy Policy.

8.3. Points and Benefits

Participants receive points for purchases and other activities. Points are non-transferable and cannot be converted into cash.

8.4. Changes and Termination

We reserve the right to change the conditions of the loyalty program or terminate the program at any time. Participants will be informed of this in good time.

8.5. Exclusion from Participation

We reserve the right to exclude participants from the program in the event of misuse or violations of these conditions.

8.6. Extended Warranty for GOT CLUB Members

1. Warranty Extension: GOT BAG GmbH grants members of the loyalty program "GOT CLUB" a durability warranty exceeding the statutory warranty for a total of three (3) years from delivery of the goods.
2. Prerequisite for Participation: The prerequisite for making a claim is that the customer had an active and verified GOT CLUB customer account at the time the contract was concluded (order date from 01.01.2025) and the order was placed via this account. Subsequent withdrawal from the GOT CLUB does not affect warranty claims already acquired for purchases made during membership.
3. Exclusion of Free Services: The warranty extension applies exclusively to goods purchased for a fee. Services and products that were provided to the customer free of charge (e.g. as a free gift, promotional gift, bonus goodie or within the scope of goodwill services) are expressly excluded from this warranty.
4. Relationship to the Statutory Warranty: The statutory rights of the buyer in the event of defects (warranty) are not restricted by this voluntary warranty and apply independently of it.

These General Terms and Conditions and customer information were created by the legal experts of the Händlerbund specialized in IT law and are permanently checked for legal compliance. Händlerbund Management AG guarantees the legal security of the texts and is liable in the event of warnings.

Further information can be found at: https://www.haendlerbund.de/de/leistungen/rechtssicherheit/agb-service.

last update: 28.01.2026