MOON BAG RUFFLE
GOT BAG SERVICE
Our products are high-quality and therefore particularly durable - we are convinced of this. That's why we offer a two-year warranty for every GOT BAG order. During this time, you can use our service free of charge. A 5-year warranty applies to the RE:SHELL Cabin. Simply register your claim via the link below.
The most sustainable product is the one you already have.
Please log in to the complaint portal. You will need your 6-digit # order number & the email address you used at the time of purchase. As soon as you have done that, our Customer Happiness Team will get in touch with you with the appropriate solution suggestions.
You can register your complaint via the following link:
FAQ WARRANTY & SERVICE
We offer a two-year warranty for every GOT BAG order. A 5-year warranty applies to the RE:SHELL Cabin.
Anyone who has purchased a GOT BAG in our online shop within the last two years. If you did not purchase your product in our online shop, please contact your point of sale directly.
We guarantee that your GOT BAG can be used for two years without any functional impairment. If you notice a defect during this period, you can claim your warranty, provided it is a warranty case. Please submit a complaint request to have your claim reviewed.
Please register in the complaints portal. Our Customer Happiness Team will check if it is a warranty case and will then get back to you with all further steps.
