FAQ

Simply register here and become part of the GOT CLUB.

Depending on your level, you collect points for purchases and recommendations, which you can redeem for rewards. You also benefit from a warranty extension of 1 year, exclusive promotions and other advantages such as product tests and special rewards.

No, your existing account is sufficient.

No, unfortunately that is not possible.

No, membership is free of charge.

Log in to your account and redeem your points for rewards here.

No, there is no limit.

After two years without interacting with GOT BAG, your rank will automatically be downgraded by one level.

Discounts apply to all non-discounted products.

Yes, after two years of inactivity, your points will be deleted.

You can only rate the company once you have received an invitation by email. The rating will then be automatically assigned to your profile.

Yes, all purchases made on or after 20 March 2025 have been credited to your account. If you have made any purchases prior to this date, please contact us. We will then check your points and membership level.

The exclusive GOT BAG calendar is a subscription-based calendar that you can add to your own. It keeps you informed about drops, launches, restocks, collaborations, sales and other events in advance – so you're always the first to know and can plan accordingly.

Product surveys are developed in collaboration with our Product Team and sent by email to all individuals who have qualified for them. This allows selected members to directly influence product development and provide personal feedback.

New products must be tested and evaluated before launch. If necessary, we will hold a draw among all qualified members to select product testers. If you are selected, we will send you the product and look forward to receiving your honest review.

The treasure chest is a hidden GOT BAG page that only qualified members have access to. There, you can choose one item from a special pool – and we will send it to you free of charge.

PS: The treasure chest is refilled once a quarter and will also contain items approved exclusively for the treasure chest.

As a member of GOT CLUB, you automatically enjoy an extra year of security. If you are logged into your account when placing your order (from 01.01.2025), the warranty period for your products is extended by 1 year.

De garantieverlenging geldt voor alle artikelen die je regulier bij ons koopt.

• Belangrijk: Gratis producten (bijv. gratis extra's, geschenken of goodies met een waarde van € 0,00) zijn uitgesloten van de verlenging.

No worries, we'll stay fair! Your status at the time of the order is decisive. If you were a member at the time of purchase, you retain the additional year of warranty on these products - even if you end your membership later.