FAQ

Simply register here and become part of the GOT CLUB.

Depending on your level, you collect points for purchases and recommendations, which you can redeem for rewards.

No, your existing account is sufficient.

No, unfortunately that is not possible.

No, membership is free of charge.

Log in to your account and redeem your points for rewards here.

No, there is no limit.

After two years without interacting with GOT BAG, your rank will automatically be downgraded by one level.

Discounts apply to all non-discounted products.

Yes, after two years of inactivity, your points will be deleted.

You can only rate the company once you have received an invitation by email. The rating will then be automatically assigned to your profile.

Yes, all purchases made on or after 20 March 2025 have been credited to your account. If you have made any purchases prior to this date, please contact us. We will then check your points and membership level.

The exclusive GOT BAG calendar is a subscription-based calendar that you can add to your own. It keeps you informed about drops, launches, restocks, collaborations, sales and other events in advance – so you're always the first to know and can plan accordingly.

No worries, we'll stay fair! Your status at the time of the order is decisive. If you were a member at the time of purchase, you retain the additional year of warranty on these products - even if you end your membership later.