De beide oprichters van GOT BAG waren al sinds hun kindertijd nauw verbonden met de zee en wilden er actief aan bijdragen dat er minder plastic in de oceanen terechtkomt. Symbolisch gezien past een rugzak daar natuurlijk goed bij, omdat deze symbool staat voor het feit dat we met z'n allen de grote taak op onze schouders moeten nemen om de waterkwaliteit voor de toekomst van flora en fauna te behouden. 

In werkelijkheid ontstond het idee echter eerder toevallig. Het was voor hen beiden vooral logisch omdat een rugzak in het ideale geval een bijzonder duurzaam, robuust en onderhoudsvriendelijk product is. Inmiddels zijn de medewerkers en de GOT BAG-klanten niet alleen overtuigd van het oorspronkelijke idee, maar ook van de functionele rugzakken met hun minimalistische, tijdloze design. De ROLLTOP heeft zich als de ideale allrounder gevestigd.

We want to help rid the oceans of plastic waste. That's why, in our clean-up program, we collect plastic in all shapes and varieties instead of just the easily recyclable parts – such as PET bottles. We have set up our own clean-up program in Indonesia, where fishers, collectors and partner organizations actively collect plastic from the ocean and the environment. This includes mangrove regions and coastal areas, such as delta regions with their rivers and coastal waters. By collecting plastic on land and in fishing villages, we prevent it from reaching the ocean in the first place and can open up increasingly larger areas with our collection points starting from the coast.

By giving local people a direct opportunity for recycling and creating basic structures for waste management, we take preventive action against improperly disposed plastic waste threatening the ocean in the long term. In this way, we create concrete added value: beaches become cleaner, waste becomes a valuable resource and the environmental awareness of everyone involved changes for the better. Not least because of this, we are in close contact with local authorities, who support our work and search with us for long-term solutions for waste reduction and disposal.

But above all, our work shows a way in which companies can use recycled material to manufacture high-quality products while contributing to the improvement of our environmental situation. It is a beginning that will hopefully contribute to political and social change and encourage many consumers to get involved. To achieve this shift in thinking, we need many stakeholders such as politics, legislation, NGOs and many people who are aware of the challenge and join us in taking the necessary steps.

We are convinced that sustainable development and an innovative, strong economy are mutually dependent. We use our reach as a platform to find fellow campaigners for our mission. Although our approach naturally cannot eliminate the gigantic amounts of plastic waste that are already on the ocean floor, and every clean-up project seems tiny in relation to the millions of tons that enter the ocean every year, every plastic cup and every plastic bottle collected represents an opportunity for us to preserve marine life and habitats.

Research on the topic of marine plastic and Ocean Impact Plastic is still in its infancy – and parallel to this, our work and the technical progress of production are constantly advancing. The structure of our clean-up program is also based on scientific findings such as those of oceanographer Erik Van Sebille, who documents the movements of marine plastic over a longer period of time. Among other things, he shows that it moves near the coast, circulates from beach to beach and from mangrove to mangrove, and threatens the sea in these different stages in equal measure: http://erik.vansebille.com.

General statements on the profitability of recycled plastic are difficult to make, as both science and organizations active in this field are still at the very beginning with their findings and are constantly developing themselves and their work. In our case, too, much naturally depends on local conditions and fluctuating influencing factors such as weather, season, and the social situation. Based on experience, we would agree that for large productions that require constant, consistent quality, it would be a challenge to supply the value chain purely with marine plastic.

When processing Ocean Impact Plastic, we therefore factor in a fluctuating quality of the yarn and thus a higher failure rate. We deliberately refrain from using additives such as new plastics or chemical additives to change the mechanical properties of the recycled plastic. Instead, we clean the plastic particularly thoroughly, pre-sort it, and continuously optimize process parameters so that the quality of the yarn remains as constant as possible. Nevertheless, we cannot, of course, completely prevent the textile for our products from differing slightly and showing small defects in the material structure.

Our GOT BAG headquarters is located in Mainz, in southwestern Germany. In mid-2020, we established another location to open up the North American market. Our office there is in Portland, Oregon, with two branch offices in Denver, Colorado, and Toronto, Ontario.

Even though we do not have our own stores (yet), the products can be viewed and purchased at one of our official retail partners. For exact locations, click here for the Store Locator

A life cycle assessment can be used to record the environmental impact of a product, e.g. all greenhouse gases emitted from raw material extraction to disposal. It not only serves as transparent information for consumers, but also forms the basis for measures to strategically minimize a company's environmental impact. We wanted to know what impact the new ROLLTOP 2.0 in black has and how this would compare if we produced it without any recycled content, i.e. exclusively with new plastics. To this end, we worked with ConClimate GmbH on such an assessment based on ISO 14044. Due to the savings at the material level, the overall balance for our ROLLTOP 2.0 is significantly lower, by around 22%, than for the fictitious backpack without recycled content. More information on the results can be found here in our blog.

All our current collaborations can be found here . There we also explain why we decided to work with these partners and in what form we cooperate. 

In Indonesia, more than three million tons of plastic waste are generated annually.¹ Around a third of this ends up in the ocean at some point. With up to 1.29 million tons of newly added ocean plastic annually, it is the country where the most plastic enters the ocean worldwide after China.² Taking action here can lead to clearly visible positive changes. 

In Indonesia, we have also found partners who can process plastic into pellets in a technologically sophisticated process. We were also able to identify organizations here that produce other new items from all types of plastic that we cannot yet use for the production of our products, or use them for heat generation.

¹ cf.: Hotz, Robert Lee: Which countries create the most ocean trash 2015. Published in The Wall Street Journal. Available online at: https://www.wsj.com/articles/which-countries-create-the-most-ocean-trash-1423767676 [Accessed on 22.02.2022].

² cf.: Jambeck et al.:Plastic waste inputs from land into the ocean 2015. Published in Science Magazine. Available online at: https://www.science.org/doi/10.1126/science.1260352 [Accessed on 22.02.2022].

We are constantly working on certifications to reinforce our sustainable practices and our commitment to the environment. These certifications serve as external validation of our efforts and demonstrate that we take our commitments seriously and strive for continuous improvement.

1. B Corp™ certification
   
   As a B Corp™, we are part of a global community of businesses that meet high standards of social and environmental impact. The B Corp movement aims to change our economic system to have a positive impact on all stakeholders – employees, communities, customers and our planet. You can view our score here .
   
   
2. PETA-Approved Vegan

Our products are certified as PETA-Approved Vegan. We are committed to using no animals or animal products as components in the manufacture and processing of our products.

Our clean-up program is located on the Indonesian island of Java in Demak, Jepara and Bantul. The region of the clean-up program is located at the mouth of several rivers which, in addition to the plastic that wind and rain carry from the land into the sea, transport large amounts of plastic waste from inland into the sea. The plastic waste recovered there tends to be less contaminated and decomposed.

According to our definition, Ocean Impact Plastic is plastic waste that has been improperly disposed of due to a lack of waste management systems and is therefore either already floating in the sea or is still in nature near the coast and therefore runs the risk of entering the oceans. We collect this plastic before it further threatens nature and the oceans in particular and destroys important habitats. Since all plastic is collected manually and is dependent, among other things, on tides and currents in the region of the clean-up program, the composition of Ocean Impact Plastic varies.

Ocean Impact Plastic therefore consists of plastic directly from the sea, including the mangrove regions, as well as from coastal areas and villages. We collect the latter primarily in the delta region of the local rivers and coastal waters. Since local people mostly do not have access to a functioning waste management system, they can also drop off their plastic waste directly at our collection points.

We started our clean-up program in Indonesia in 2018 as the world's first backpack manufacturer to actively collect and process plastic from the ocean. As a result of our clean-up experience on site and current surveys, we see an equally large lever against plastic in the ocean in preventing improperly disposed plastic waste from the outset. 

By providing local people with a direct opportunity for recycling and creating basic structures for waste management, we are taking preventive action to ensure that improperly disposed plastic waste does not threaten the ocean in the long term. In this way, we create concrete added value: beaches become cleaner, waste becomes a valuable resource and the environmental awareness of everyone involved changes for the better. Not least because of this, we are in close contact with the local authorities, who support our work and search for long-term solutions for waste reduction and disposal together with us. 

The total amount of Ocean Impact Plastic collected by us to date is recorded via a live tracker on our website. Together with the Berlin-based start-up “Cleanhub”, we document the performance of the clean-up program in Indonesia to make the amount of plastic collected and its composition transparent and to be able to disclose its exact origin in the near future. Through this collaboration, third-party companies can also offset their plastic consumption and thus indirectly participate in the clean-up activity. To date, we have been able to collect and recycle over 1000 tons of Ocean Impact Plastic.

PET (e.g. plastic bottles): 10 –15% - usable for the yarn of our products

PP (e.g. packaging film): almost 5%

HDPE (e.g. plastic bags): significantly less than 5% – however difficult to identify

LDPE/LLDPE (e.g. plastic bags): 15 –20% 

Mixed: about 55% (film and plastic bag residues, various polyethylene variants, polycarbonates, polystyrenes, polypropylene and containers without labeling as well as around 20% composite materials alone – for example sachets for shampoo or ketchup – which are particularly difficult to recycle due to the aluminum coating) 

Buckets and pipes: about 5% (presumably PVC, but also without labeling here)

De kern van onze bedrijfsfilosofie is om het plasticprobleem op een holistische manier aan te pakken: alle soorten plastic die bij onze inzamelpunten worden verzameld, worden naar individuele recyclingoplossingen geleid. Daarom zochten we vanaf het begin naar innovatieve manieren om niet alleen het waardevolle PET, maar ook alle andere materialen te recyclen. In Indonesië konden we ons plan realiseren, omdat we hier snel partners vonden die plastic in een technologisch geavanceerd proces tot pellets kunnen verwerken. We konden hier ook afnemers identificeren die nieuwe artikelen maken van alle soorten plastic die niet kunnen worden gebruikt voor de productie van onze producten, of ze gebruiken om energie op te wekken.

Materialen van PP, HDPE, LDPE, PS en PVC dragen we over aan lokale bedrijven die ze mechanisch recyclen. Zij verwerken ze tot zogenaamde secundaire grondstoffen voordat ze in andere, nieuwe producten kunnen worden verwerkt.

Een groot deel van de zogenaamde restmaterialen bestaat uit composietmaterialen die door coatings en lijmen bijzonder moeilijk te recyclen zijn. Tot nu toe gebruiken we ze daarom als brandstof om er energie uit te winnen – als alternatief voor het verbranden van fossiele brandstoffen.

Voor de productie van het garen voor onze producten recyclen we PET-plastics, die ongeveer 10 – 15% van het ingezamelde Ocean Impact Plastic uitmaken. Ook voor de andere soorten plastic hebben we inmiddels afnemers kunnen vinden die ze gebruiken voor nieuwe producten of voor warmteopwekking. Vooral voor composietmaterialen, oftewel mengsels die coatings of lijmen bevatten, is dit echter een bijzondere uitdaging. Volgens onze huidige kennis kunnen de zogenaamde “reststoffen” alleen worden opgeslagen of worden gebruikt voor warmte- en energieopwekking – hier dienen ze als alternatief voor fossiele brandstoffen.

Hiervoor werken we samen met de Berlijnse start-up Cleanhub en geven we de reststoffen van ons Ocean Impact Plastic aan Indocement, een dochteronderneming van het Duitse Heidelberg Cement AG. Hiermee worden folie- en plasticzakresten, sachets voor shampoo of ketchup en andere composieten die, bijvoorbeeld vanwege hun aluminium coating, momenteel nog niet tot andere producten kunnen worden verwerkt, gebruikt voor energieopwekking. Cleanhub verkoopt op zijn beurt certificaten aan derde bedrijven, die hiermee de thermische recycling met Indocement financieren en hun plasticverbruik kunnen compenseren. In ruil daarvoor ondersteunt Cleanhub ons door de hoeveelheid geborgen plastic nauwkeurig te documenteren en zo onze clean-up-prestaties transparant weer te geven.

Our partner organization and foundation GOT BAG Indonesia coordinates all our plastic collection activities in Indonesia. In our own local warehouse, the plastic waste is sorted, processed and pressed. All recyclable plastic types are sent to GOT BAG Indonesia's recycling partners in the region. In addition, the foundation coordinates educational projects and educates schools about the impact of plastic waste on nature. We are in daily contact with the six permanent employees of GOT BAG Indonesia. Our clean-up managers also visit several times a year to personally exchange ideas with our Indonesian team and plan further projects.

Symbolically, our products stand for clean oceans and a responsible use of plastic. That's why we don't just collect Ocean Impact Plastic that is recycled for the production of travel and everyday companions, but also direct non-recyclable plastics to the most suitable recycling solutions possible. Together with our customers, we ensure that they do not end up (back) in the ocean. 

With the goal of a circular economy, our backpacks are mostly made from recycled materials and are manufactured to be particularly robust. In doing so, we pursue a timeless, minimalist design language. In addition to our two-year warranty, we offer you a spare parts service. We also take GOT BAGs back and exchange them if functionality is no longer guaranteed. For some cases, we are already testing a sewing service and assume that we will be able to offer a welding service soon. In this way, we want to guarantee every GOT BAG as long a life as possible.

We want to create increased awareness – both with our clean-up program and the work with local authorities in Indonesia, but also by encouraging reflection and wanting to effect change together. Create an Impact.

Yes, our products are officially certified as PETA-Approved Vegan. We are committed to not using any animals or animal products as components in the manufacture and processing of our products.

In addition to the textile made of Ocean Impact Plastic, we predominantly use recycled plastics for the production of the bags and backpacks. For some padding elements, we have not yet been able to find alternatives made from recycled materials that meet our quality and ecological standards. We currently still source these brand new, but are looking for alternatives made from recycled plastic together with local partners. In addition to the parts we manufacture from Ocean Impact Plastic, we currently primarily use the following components for our bags and backpacks:

Mesh fabric – rPET & PET (Recycled polyester & polyester)

Padding (depending on the model) – PE (polyethylene), EVA (ethylene-vinyl acetate) or PU (polyurethane)

Straps – rPET (Recycled polyester)

We produce the entire yarn for our GOT BAGs from Ocean Impact Plastic. The proportion of the total product varies depending on the model. This is due to the other “ingredients” such as buckles, zippers, straps and padding foams. These parts weigh a relatively large amount depending on the design. You can find their exact weight proportion of the product in this table or on the corresponding product page in the shop. 

For these parts, we choose recycled polyester (rPET) where possible, but we are working on also producing these “ingredients” from Ocean Impact Plastic or having them produced. Since our specialty is primarily the production of the yarn, we are looking for partners and working on it.

In our clean-up program, we do not differentiate between different types of plastic. Our holistic concept includes the collection of all types of plastic, whether recyclable or not. With Ocean Impact Plastic, we have a term that expresses our complex collection concept. We have protected this term as a trademark in Europe to prevent misuse. Do you belong to a company that would like to cooperate in the collection or recycling of Ocean Impact Plastic? Feel free to send us an inquiry to hello@got-bag.com.

Yes, this is unfortunately possible. Especially with light-colored products, it can happen that dark or color-intensive clothing (e.g. new jeans, dark leather jackets or other textiles with low color fastness) transfer color pigments onto the material of your product. This then manifests as discoloration or abrasion on the surface of the product.

Why does this happen?
Dyes that give textiles their colors consist of tiny chemical molecules. These molecules are designed to bind to the fibers of the clothing. However, these bonds vary in strength depending on the type of dye. Indigo dyes (denim), for example, have low color fastness. It is also possible that excess (unbound color molecules) have not been completely washed out. Therefore, there is a higher risk of color bleeding with new and unwashed garments.

If such clothing comes into contact with your GOT BAG product over a period of time, these dye molecules can rub off from your clothing onto your bag. Factors such as friction and moisture (e.g. from sweat or rain) or high heat can cause the dye particles to release from the clothing more easily and quickly.

Such discoloration is not a material defect or quality deficiency of your product. It is a characteristic of the staining garment.
We therefore recommend being careful when in contact with new textiles, especially with light-colored bags.

Should such discoloration occur nevertheless, try to carefully remove the stains with a damp cloth and mild soapy water. If you have any questions, you are always welcome to contact our Customer Happiness Team .

Since all of our products are made from recycled materials, slight variations in structure and color can occur from time to time. This is not evidence of a lack of quality, but simply a result of the fact that we use recycled Ocean Impact Plastic for production. Nevertheless, it is of course our aim to manufacture a flawless product and we are working hard to rectify minor flaws in the material structure. Unevenness can be touched up at home with a damp microfiber cloth.

Alle GOT BAGs bestaan uit een weefsel van extreem robuust 600D gerecycled polyestergaren van 100 % Ocean Impact Plastic. Alle weefsels zijn aan de binnenzijde waterdicht gecoat met PU of TPU en door een PU-coating of een DWR-impregnering (Durable Water Repellency) aan de buitenzijde extra water- en vuilafstotend afgewerkt. Alle gebruikte materialen zijn PVC- en PFC-vrij. We verwerken ons weefsel met twee verschillende technieken tot producten:

1. Alle ROLLTOPS en WEEKENDER maken we op maat van een TPU- en PU-gecoat materiaal met hoogfrequent lassen. Door dit lasproces ontstaan naden die waterdicht zijn en dezelfde scheurbestendigheid hebben als de stof. Zo is het gehele product superrobuust en zijn alle naden waterdicht. De waterkolom van het weefsel bedraagt meer dan 20.000 mm. De inhoud is hiermee beschermd tegen regen en andere weersinvloeden – mits de opening strak is opgerold en gesloten. Onze ROLLTOP 2.0 en ROLLTOP LITE 2.0 zijn in het laboratorium getest en volgens IP54 gecertificeerd: beschermd tegen stof en spatwater uit alle richtingen. Hier vind je het certificaat. 
2. Alle andere producten zoals DAYPACKs en HIP BAGs worden met speciale naaimachines genaaid. Het materiaal is aan de achterzijde voorzien van een PU-coating en aan de voorzijde uitgerust met een DWR (Durable Water Repellency). De waterkolom bedraagt minimaal 1.500 mm. Door een DWR-behandeling zijn onze producten van deze lijn blijvend waterafstotend. Regen wordt tegengehouden door de PU-coating, maar zou bij zwaar weer via de naden naar binnen dringen. Lichte regen, korte buien of spatwater kunnen de binnenkant van de producten echter over het algemeen niet deren. 

To avoid putting too much stress on the product coating, the backpacks must not be cleaned in the washing machine. Instead, it is best to simply wipe or rub them down with warm water and neutral soap, a soft sponge or a microfiber cloth.

All textiles should be washed and cleaned according to the care instructions inside the product. Products that have not been cleaned accordingly are excluded from the two-year warranty. 

The ROLLTOP backpack, which made our brand famous, is produced in China. We made this decision due to the country's expertise in textile manufacturing and China's geographical proximity to the collection and cleaning activities in Indonesia. Furthermore, producers located there have the specific know-how to finish textile products with a PFC- and PVC-free coating or impregnation, which makes our products water- and weatherproof. Production is located in Quanzhou, in Fujian Province. In the meantime, we also produce other products in Vietnam in Ho Chi Minh City.

Since yarn prices fluctuate significantly and depend on the quantity purchased, we can only provide very rough estimates here. We also do not use virgin yarn and therefore have few comparative values available. However, we assume a price of approximately double to triple compared to regular polyester yarn of the same thickness. It is important to emphasize at this point that conventional PET yarns represent a competitive mass market, whereas yarns made from elaborately recycled material are still a niche market, which is why the price differences remain so significant.

Furthermore, we always have to factor in fluctuating yarn quality and thus a higher failure rate. We deliberately avoid the use of additives such as virgin plastics or chemical additives that alter the mechanical properties of the recycled plastic.

Het voor onze producten ingezamelde PET-aandeel van het Ocean Impact Plastic wordt door bedrijven die gecertificeerd zijn volgens de Global Recycle Standard (GRS) opgewerkt en verwerkt. De GRS is een vrijwillige, internationale productnorm die bevestigt dat alle gerecyclede materialen voldoen aan de specificaties van de non-profitorganisatie Textile Exchange en dat alle productiestappen voldoen aan hun strenge sociale en ecologische eisen.

De mensen die voor GOT BAG in Indonesië werken, worden betaald op basis van de hoeveelheid ingezameld plastic afval. Om hun veiligheid tijdens het werk te kunnen garanderen, geven we ter plaatse trainingen en stellen we werkkleding ter beschikking. Momenteel werken we aan het toekennen van ID-nummers, om niet alleen op de lange termijn met hen samen te werken, maar ook om verdere vergoedingen te kunnen aanbieden, zoals verzekeringen en schoolgeld. 

Bij de selectie van onze partners in onze toeleveringsketen letten we op relevante certificeringen en standaarden zoals BSCI, SMETA, GRS, Oeko-Tex, Fair Wear, Bluesign, ISO of TÜV.

Al onze leveranciers verplichten zich tot het naleven van onze Code of Conduct. Hierin waarborgen we dat geen van onze partners kinderarbeid, dwangarbeid of discriminatie 

Voor de naleving van onze standaarden hebben we een medewerker in China die regelmatig onze leveranciers ter plaatse bezoekt. Ook reizen we zelf regelmatig naar onze clean-up locaties om deze te bezichtigen. Hier kun je onze Code of Conduct doorlezen.

We keep the carbon footprint of our transport as low as possible: We transport the pellets made from Ocean Impact Plastic from Indonesia to China by ship for further processing. There, we are still dependent on truck transport, but we are looking into more environmentally friendly alternatives. The transport of the finished goods from China to Germany and the USA is carried out by ship.

We prefer to use ship and train connections that have the lowest emissions in relation to the loading volume. However, this takes a relatively long time. And since international logistics have been characterized by extreme conditions since the beginning of the pandemic, we are often unable to meet delivery times. In order not to be sold out for months, we have therefore transported some products to Europe or the USA by truck or air freight. Their share was always below five percent of our procurement volume and most recently below one percent. Through process improvement, we plan to soon refrain from this completely again. We also use courier services for product samples that we need on site in Germany during product development – we try to reduce this requirement to a minimum through digital processes.

We offer a two-year warranty for every GOT BAG order. A 5-year warranty applies to the RE:SHELL Cabin.

We guarantee that your GOT BAG can be used for two years without any functional restrictions to the product. If you notice a defect during this time, you can claim your warranty, provided it is a warranty case. Please submit a complaint request to have your damage case reviewed.

Everyone who has purchased a GOT BAG in our online store in the last two years. If you did not purchase your product in our online store, please contact your point of sale directly.

Meld je alsjeblieft aan bij het reclamatieportaal. Ons Customer Happiness Team controleert of er sprake is van een garantiegeval en neemt dan contact met je op voor de vervolgstappen.

We deliver exclusively to the specified countries with DHL GoGreen. Please understand that we are currently unable to deliver to countries that are not listed. For shipping to you, we charge a shipping fee that covers all costs within the EU. Depending on the country and order value, we also offer free shipping.

Shipping costs Germany (DHL GoGreen) and Austria (DPD):
Free shipping from an order value of 100 EUR.
Under 100 EUR order value: 2.99 EUR shipping costs

Shipping costs Belgium, Netherlands (excluding non-European territories), Luxembourg, Liechtenstein:
Free shipping from an order value of 150 EUR.
Under 150 EUR order value: 4.99 EUR shipping costs

Shipping costs France (excluding non-European territories & islands), Italy (excluding Livigno):
Free shipping from an order value of 100 EUR.
Under 100 EUR order value: 4.99 EUR shipping costs

Shipping costs Switzerland*:
Free shipping from an order value of 150 CHF.
Under 150 CHF order value: 6.90 CHF shipping costs

Shipping costs Ireland, Poland, Czech Republic, Slovakia, Slovenia, Estonia:
9.99 EUR shipping costs

Denmark (excluding Greenland & Faroe Islands), Sweden, Finland (excluding islands), Spain (excluding islands), Portugal (excluding islands), Greece (excluding islands): 14.99 EUR shipping costs

Shipping costs Norway*: 19.99 EUR

*For deliveries outside the European Union, additional import duties (VAT, customs duties) and fees (customs clearance, import processing) may apply. We are not responsible for additional import duties or fees.

We ship our products worldwide with DHL Go Green CO2-neutral in reusable and recyclable packaging made from recycled materials (excluding Austria and Switzerland). We also process returns climate-neutrally thanks to our partner 8Returns. This means: We offset all transport-related CO2 emissions that occur during shipping through CO2 credits. This also applies to returns. These credits are used to support climate protection projects all over the world. For more information on this and DHL Go Green, please click here.

You can easily register your return with your order number directly via our returns portal . The purchase amount, minus the return shipping fee, will be refunded to you as soon as the return has been received. The return period ends 14 days after receipt of the goods.
If you have redeemed a GIFT CARD for an order, the purchase amount will also be refunded by reactivating your GIFT CARD.
A payout of a GIFT CARD is not possible.

If you have purchased a bundle (e.g. MOON BAG SMALL and MOON BAG LARGE as a set) and would like to return one or more BAGs from it, please note the following regulations:

Partial return of a bundle: If you only return part of a bundle, the bundle discount granted for the BAG kept no longer applies and you must pay the difference to the original individual price. This ensures that our bundle offers are used fairly and misuse is prevented.

Full return of a bundle: If you return the entire bundle, you will of course receive the full bundle price plus the original shipping costs back.

De retourkosten zijn een klein bedrag vanaf 3,99 €, dat ons helpt de kosten voor het afhandelen van je retourzending te dekken. Je kunt je bestelde goederen probleemloos retourneren vanuit het binnenland en andere Europese landen; de retourkosten worden automatisch van het terugbetalingsbedrag afgetrokken. De hoogte van de kosten verschilt per land:

Retourkosten Duitsland en Oostenrijk: 3,99EUR

Retourkosten België, Nederland, Luxemburg, Liechtenstein en Frankrijk (exclusief eilanden): 3,99 EUR

Retourkosten Italië (behalve Livigno), Zwitserland en Ierland: 4,99 EUR

Retourkosten rest van Europa (exclusief eilanden): 4,99 EUR

As soon as you have placed your order in our shop, it will be automatically transmitted to our shipping partners. However, if you let us know directly via hello@got-bag.com that you would like to cancel your order, we will do our best to process or cancel your order.

If you would like to change your shipping or billing address afterwards, feel free to send us a message at hello@got-bag.com. We will then change the address for you.

You are welcome to have your order sent to a packing station. However, for the WEEKENDER and RE:SHELL CABIN, the packaging is a bit too large for this. To avoid delays, we would therefore ask you to only order these products to a private address. In individual cases, it can of course happen that the corresponding compartment is full and the shipment is returned to us. We will, of course, send your ordered goods to you again.

As soon as we have handed your order over to our shipping partners, you will receive an email with the tracking data for your order. This normally takes about 2 – 3 business days from the moment of order confirmation. You can find more detailed information on shipping times and availability on the respective product page in our online shop.

You can choose your payment method individually when making a purchase in our shop. When paying by invoice via KLARNA, please ensure that you use the bank details on your KLARNA invoice. You will receive these separately after the purchase.