Delivery and Shipping

We deliver within Germany with DHL Go Green.

Please understand that we are currently unable to deliver to countries that are not listed.

For shipping to you, we charge a shipping fee that includes all costs within the EU. Depending on the country and order value, we also offer free shipping.

If you do not like an item, you can return it easily and without any problems. For this purpose, we will send you a return label immediately after notification within the EU, with which you can send back your return.

Should you exercise your right of withdrawal, we are obliged to refund the shipping costs to you within the EU.

 

*1) For deliveries of goods outside the European Union, additional import duties (VAT, customs duties) and fees (customs clearance, import processing) may apply.

These fees are usually invoiced to the recipient by the shipping service provider or an authority. 

We do not cover additional import duties or fees.

*2) The return fee is only charged for the return of products. It covers the proportional costs for return shipping, preparation, and storage. We will charge you the fee with the credit and refund of your purchase amount after receiving your return.

 

Delivery times

You will find the delivery time in working days below the respective product description (delivery time may vary individually depending on color and variant).

Please note that no processing or delivery takes place on Sundays and public holidays. If you have ordered items with different delivery times, we will ship the goods in a combined shipment, unless we have made different agreements with you. In this case, the delivery time is determined by the item with the longest delivery time.

 

Payment

We offer the following payment options:

• Payment by credit card
• Payment by PayPal 
• Payment by PayPal Express
• Payment by Sofortüberweisung
• Payment by invoice (via Klarna)
• Payment via Klarna Checkout (Klarna Invoice, Klarna installment purchase, Sofort, credit card, direct debit)
• Payment by Google Pay
• Payment by Apple Pay
• Payment by Shop Pay
• Payment by eps

For all payments except Klarna Invoice or installment purchase, your account will be charged immediately after the conclusion of the contract.

A payment is only considered made when we have full access to the amount.

 

Payment via Klarna

In cooperation with Klarna, we offer the following payment options. Payment is made to Klarna in each case:

• Klarna Invoice: Payable within 14 days of the invoice date. The invoice is issued upon completion of your order and sent by e-mail. You can find the invoice terms here.
• Klarna installment purchase: With Klarna's financing service, you can pay for your purchase flexibly in monthly installments of at least 1/24 of the total amount (but at least 6.95 EUR). Further information on Klarna installment purchase, including the general terms and conditions and the standard European consumer credit information, can be found here.
• Sofortüberweisung
• Credit card (Visa/ Mastercard)
• Direct debit

Further information and the terms of use for Klarna can be found here. General information about Klarna can be found here. 

Your personal data will be treated by Klarna in accordance with the applicable data protection regulations and in accordance with the information in Klarna's Privacy Policy.



Discount and voucher codes

a) Only discount codes valid at the time of purchase (checkout) can be accepted

b) Discount and voucher codes are only accepted according to the discount code terms and conditions

c) Unfortunately, no voucher or discount codes can be considered after your order has been sent.

d) Discount codes are not applicable to reduced items.

 

Returns

If you do not like the products after receiving them, you are welcome to return them. To do this, you register the return with us and will then receive a return label from us shortly.

For the return, we charge a small fee that proportionally covers the return postage and the preparation and storage costs.

 

If you have any questions, you can find our contact details in the Legal Notice.