During Presales we will do our best to match the date of shipping you can find in the product discription. We reserve the right to update the date of shipping in case of shipping problems. If you have any questions regarding your presale shipping please contact us here.
If you have not received any shipping confirmation within 10 days of your purchase, please contact our customer care.
Please bear in mind that only unworn backpacks in mint condition can be the object of a refund.
You have the right to withdraw from this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.
To exercise your right of withdrawal, you must (GOT BAG GmbH, Breidenbacherstraße 8-10, 55116 Mainz, Deutschland,firstname.lastname@example.org) by means of a clear statement (eg, a letter sent by post, Fax or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.
In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the cancellation
If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from your choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse to repay you until we have the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functionality of the goods.
Model withdrawal form
(If you want to cancel the contract, please fill out this form and send it back.)
- To GOT BAG GmbH, Breidenbacherstraße 8-10, 55116 Mainz
- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
- Ordered on (*) / received on (*)
- name of the consumer (s)
- address of the consumer (s)
- Signature of the consumer (s) (only when notified on paper)
(*) Delete as appropriate.
If you finance this contract through a loan and later revoke it, you are no longer bound by the loan agreement, provided that both contracts form an economic unit. This is especially to be assumed if we are your lender or if your lender uses it to finance our participation. If the loan has already been received by us when the revocation comes into effect, your lender will act in relation to you with regard to the legal consequences of the revocation or the return of our rights and obligations under the financed contract. The latter does not apply if the present agreement relates to the acquisition of financial instruments (such as securities, foreign exchange or derivatives). If you want to avoid a contractual commitment as much as possible, you make use of your right of withdrawal and also revoke the loan agreement, if you also have a right of withdrawal.
We bear the direct costs of returning the goods if the return is made within Germany.