GOT BAG SERVICE
We are confident that our products are manufactured to a high standard and are therefore particularly durable. That is why we offer a two-year warranty on every GOT BAG order. During this period, you can make use of our service free of charge. The RE:SHELL Cabin comes with a 5-year warranty. Simply submit your complaint via the link below.
The most sustainable product is the one you already have.
Please log in to the complaints portal. To do this, you will need your 6-digit order number and the email address you used when making your purchase. Once you have done this, our Customer Happiness Team will contact you with suitable solutions.
You can submit your complaint via the following link:
FAQ WARRANTY & SERVICE
We offer a two-year warranty on every GOT BAG order. The RE:SHELL Cabin comes with a five-year warranty.
Anyone who has purchased a GOT BAG from our online shop in the last two years. If you did not purchase your product from our online shop, please contact your point of sale directly.
We guarantee that your GOT BAG can be used for two years without any impairment to the product's functionality. If you discover a defect during this period, you can make a claim under the guarantee, provided that the defect is covered by the guarantee. Please submit a complaint request so that we can investigate your claim.
Please register on the complaints portal. Our Customer Happiness Team will check whether a warranty claim is valid and then contact you with further steps.
